Shipping
How long does delivery take?
Delivery times vary depending on where each handmade piece comes from. An estimated delivery time will be provided when you place your order. For delivery before Christmas, order by Friday, December 4 in Canada and Friday, December 11 in the United States.
Do you ship internationally?
We ship to Canada and the United States. For orders to the United States, import duties and taxes are included in the total shown at checkout.
How much does shipping cost?
In Canada, standard shipping is $15 on orders under $100, $25 on orders from $100 to $299.99, and it is free on orders of $300 or more. In the United States, rates range from $12 to $35 depending on the weight of your order. See our Shipping page for all the details.
Products and authenticity
Are your products handmade?
Yes, each piece is handcrafted by artisans in Haiti or Africa. Slight variations are part of each piece's authenticity and are not defects.
Where do your products come from?
Mainly from Croix-des-Bouquets (cut metal art) and from partner artists and artisans in Haiti and its diaspora. Our African Crafts collection also features pieces handmade in Kenya, Ghana and Senegal.
How do I care for my pieces?
Wipe with a dry cloth, and avoid prolonged humidity and direct sunlight for painted pieces.
Vodou / vèvè art
Are your vodou pieces ritual objects?
No. Our vèvè-inspired pieces are created as decorative works, with respect for their spiritual and cultural origins, but are not intended for ritual use.
Orders and payment
Which payment methods do you accept?
We accept the main payment methods offered at checkout.
Can I change or cancel my order?
Contact us shortly after your purchase: we will do our best to accommodate changes before your order ships.
Returns
Do you accept returns?
Because each piece is handmade and unique, returns are limited. Contact us if you have a problem with your order: we will be happy to find a solution. See our Returns and Refunds page for all the details.